jeetway's Privacy Policy

1 Introduction and Scope

jeetway is an online entertainment platform that provides casino games, sports betting, and related services for Bangladeshi users. This Privacy Policy ("Policy") describes what information about you is collected when you use the jeetway website, mobile app, and related services ("Platform"), how that information is used, and how it is kept secure.

This policy applies to all registered members, guest users, and visitors to the jeetway platform. By using the Platform, you are considered to have given your consent to the terms described in this policy. To learn the full rules for using our services, please read the Terms and Conditions.

2 Types of Information Collected

jeetway collects two types of information — information you provide directly, and information collected automatically while you use the Platform.

2.1 Personal Identification Information

When registering an account, you provide the following information:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

Information collected during deposit and withdrawal processes includes:

• bKash, Nagad, Rocket, or Upay account number (for transactions only)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical and Usage Information

The following information is logged automatically while you use the Platform:

• IP address and device identifier information
• Browser type and operating system
• Pages visited and time spent
• Gaming history and betting activity
• Login and logout times and locations

3 How Information Is Collected

jeetway collects user information in the following ways:

3.1 Direct Collection

You provide information directly through the account registration form, identity verification process, customer support contact (live chat and email), and when applying for bonuses or promotional offers.

3.2 Automatic Collection

Using cookies, web beacons, and similar technologies, the Platform's servers automatically collect information about your browsing and gaming activity. These technologies are used to improve the Platform's functionality and to deliver a personalised experience.

3.3 Information Received from Third Parties

Information may be received where necessary from payment processors (such as bKash, Nagad), identity verification service providers, and fraud prevention service providers.

4 Purpose of Using Information

jeetway uses the information collected only for the following purposes:

4.1 Service Delivery and Operation

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Ensuring the proper operation of the gaming platform
• Providing bonuses and promotional offers

4.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Verifying age to block access for those under 21
• Maintaining account security
• Enforcing responsible gaming policies

4.3 Communication and Support

• Responding to customer service queries
• Sending important account-related notifications
• Informing you of relevant offers based on your preferences (with consent)

4.4 Service Improvement

• Analysing and improving Platform performance
• Reviewing the user experience
• Identifying and resolving technical issues

5 Sharing and Disclosure of Information

jeetway does not share your personal information with third parties except in the specific circumstances described below:

5.1 Service Providers

Minimum necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, IT infrastructure, and customer service management. These organisations may only use the information to carry out the agreed work.

5.2 Legal Obligations

Information may be disclosed in response to a court order, applicable law, or a legitimate request from a government authority.

5.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new entity; however, all terms of this privacy policy will continue to apply to the new entity.

5.4 Consent-Based Sharing

For any sharing of information beyond the cases described above, your explicit consent will be obtained.

6 Cookies and Tracking Technologies

The jeetway platform uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are required for the Platform's basic functions — maintaining login sessions, verifying security tokens, and saving information you have added. Disabling these cookies will prevent the Platform from working properly.

6.2 Functionality Cookies

These cookies are used for your language preferences, display settings, and personalised experience. They can be disabled, but doing so may reduce some features of the Platform.

6.3 Analytics Cookies

These cookies are used to analyse usage patterns on the Platform and improve its performance. The information collected is generally anonymised.

7 Data Retention and Duration

jeetway retains your information only for as long as necessary. The specific retention period depends on the type and purpose of the information:

• Active account information: retained until the account is closed.
• Financial transaction records: for the period required by applicable legal obligations.
• After account closure: retained for a set period for security and legal reasons, then securely deleted.
• Cookie and session data: deleted after the session ends or upon reaching the set expiry period.

8 Security Measures

jeetway uses industry-standard security technologies to protect your information:

8.1 Technical Safeguards

• SSL/TLS encryption — all data transfers are completed through encrypted channels.
• Sensitive data (such as passwords) is stored using strong hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active to identify unauthorised access.

8.2 Administrative Safeguards

• Staff are provided with data protection training.
• A need-to-know access policy is followed — only authorised personnel can view specific information.
• A rapid response plan is in place in the event of a data breach.

9 User Rights

As a user of the jeetway platform, you have several rights regarding your information:

9.1 Right to Access

You may request to view the personal information stored in your account at any time. After verification, we will provide that information within a reasonable time.

9.2 Right to Correction

If any of your information is incorrect or needs to be updated, please contact customer support. Corrections will be made after the necessary verification.

9.3 Right to Deletion

After closing your account, you may request deletion of information beyond what is required by legal and security obligations. However, financial transaction records must be retained for the period required by applicable law.

9.4 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time. However, essential account-related notifications cannot be turned off.

To exercise these rights, please contact our customer support team. To learn more about your rights and setting limits related to responsible gaming, read our Responsible Gaming Guidelines.

10 Protection of Minors

jeetway provides services only to individuals aged 21 and above. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration.

If, for any reason, someone under the age of 21 has created an account on our platform and we are informed of this, that account and all associated data will be immediately closed and deleted.

11 Changes to the Policy

jeetway may update this privacy policy from time to time. We will notify you via email or through the platform before any changes take effect. Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy.

For significant changes, a notice will be posted on the platform and the "Last Updated" date at the top of the policy will be revised. To learn more about our overall terms of service, visit our About Us page.

12 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us: